Billing Policy
Effective date: August 2026 · Applies to any Paid Services offered on campusplugug.com by VYB-TECH HUB, trading as CampusPlug UG (registered with the Uganda Registration Services Bureau, commencement date 24 August 2026; "we," "us") · Read together with our Terms of Service
1. Pricing
Prices for Paid Services (listing promotions, featured/boosted ads, subscriptions, and other premium features) are displayed on the Platform at the time of purchase and are stated in Ugandan Shillings (UGX) unless otherwise indicated. We reserve the right to change prices at any time; changes will not affect a Paid Service already purchased and active, but will apply to renewals or new purchases made after the change takes effect.
2. Payment Methods
Payments may be made via mobile money (MTN Mobile Money, Airtel Money) or other methods made available on the Platform from time to time, processed through PesaPal, our third-party payment service provider. We do not store your full payment card or mobile money details. By making a payment, you also agree to the applicable terms of our payment processor, and are responsible for ensuring payment details provided are accurate and that you are authorized to use the selected payment method.
3. Confirmation and Activation
Paid Services are activated only upon successful confirmation of payment by our payment processor. A 30-day free trial is offered to all new Sellers. In the event of a payment failure or delay, the corresponding feature (e.g., subscription, ad boost) will not be activated until payment is confirmed.
4. Refunds
As a general rule, all payments for Paid Services are final and non-refundable, given the digital and immediately-activated nature of these services. Exceptions may be made, at our sole discretion, where: you were charged in error due to a verified technical fault on our end; a Paid Service was not delivered/activated despite confirmed payment and we are unable to resolve it; or as otherwise required under the Consumer Protection Act, 2022. Refund requests must be submitted within 7 days of the transaction to support@campusplugug.com with proof of payment. Approved refunds will be processed to the original payment method within a reasonable time, typically 14 business days.
5. Disputed and Failed Transactions
If a payment is deducted from your mobile money or card but the corresponding Paid Service is not activated, notify us within 48 hours with your transaction reference. We will investigate with our payment processor before any refund or credit is issued. We are not responsible for charges resulting from your own error (e.g., wrong phone number entered) or for delays caused by third-party payment networks or telecom providers outside our control.
6. Chargebacks
Initiating a chargeback or payment reversal without first contacting us to resolve a billing dispute may result in suspension of your account pending investigation. Fraudulent chargebacks may be reported to the relevant payment provider and, where applicable, law enforcement.
7. Taxes
Prices displayed may or may not be inclusive of applicable taxes, including VAT under the Value Added Tax Act (Uganda), as indicated at checkout. You are responsible for any taxes applicable to your purchase under Ugandan law.
8. No Liability for Transaction Outcomes
Paid Services relate solely to the visibility, promotion, or functionality of your listing on the Platform. We do not guarantee that a Paid Service will result in a sale, buyer contact, or any particular outcome, and no refund will be issued on that basis.
9. Changes to This Policy
We may amend this Billing Policy at any time. Continued use of Paid Services after changes are posted constitutes acceptance of the revised policy.
10. Contact
Billing questions or disputes: support@campusplugug.com.